Refund and Cancellation Policy

Effective date: 7 October 2026
Last updated: 7 October 2026

This policy applies when a customer chooses to cancel a paid Global Attest document support service.

Customer cancellation before formal submission

After payment, if you choose to cancel before all required materials have been received and the application has been formally submitted, 50% of the service fee is refundable.

Customer cancellation after formal submission

Once all required materials have been received and the application has been formally submitted, no refund is available if you choose to cancel the service.

Services without formal application submission

For services that do not involve a formal application submission, cancellation and refund terms are governed by the terms confirmed in the written quotation or service agreement.

Requesting cancellation

Email chinaattest@gmail.com with your case reference, service, payment reference and cancellation request. The team can confirm whether the required materials have been received and the application formally submitted. Do not include passwords, card security codes or banking credentials.

Service scope and third-party decisions

The refundable percentage stated above refers to the service fee. Review your written quotation or service agreement for the agreed service scope. Global Attest does not guarantee approval or acceptance of documents by any government authority, school, notary office, authentication department or immigration authority.

See Payment Information or contact Global Attest with questions about your case. Nothing in this policy is intended to exclude rights that cannot lawfully be excluded.